By connecting REVER to Gorgias, agents get immediate access to return information inside tickets, and Gorgias can automatically open new tickets whenever a return reaches specific events.
The REVER sidebar widget surfaces key return information right next to each Gorgias ticket, so agents can see what's happening with the customer's returns without leaving Gorgias.
Main functionalities
Logistics Information
Real-time tracking status
Customer Information
Fetch return label
Refund status
Link to start return
Go to REVER dashboard
REVER can automatically create or update support tickets in Gorgias whenever an important return event occurs. This removes the need for agents to manually open tickets and ensures your team is notified as soon as a customer return requires attention.
Ticket automation is designed to react to exceptional or risky events, such as:
- Package delayed in transit
- Delivery exception or failed delivery
- Return stuck in a status for longer than expected
- Address or contact information errors
- Pick up failed
These triggers allow the integration to proactively surface issues and keep your support team ahead of potential problems.